Consultation & Design

Your bespoke journey starts with a personalised consultation, designed to be as inspiring as it is practical. Visit our welcoming Poynton studio without an appointment for an informal chat, or book a dedicated session in-person or virtually to suit your schedule. During this stage, our skilled designers take the time to understand your vision, style preferences, and budget. Whether you have a clear idea—perhaps inspired by a sentimental piece or a specific design—or need guidance to shape your concept, we’re here to help.

We use state-of-the-art Computer-Aided Design (CAD) software to create a photorealistic 3D model of your piece, bringing your ideas to life with stunning clarity. You’ll see every detail, from the curve of a band to the sparkle of a gemstone, and we’ll refine the design together, incorporating your feedback until it’s perfect. In our studio, you can browse our curated collection of pre-loved and new jewellery for inspiration or share sketches, photos, or existing pieces you’d like to incorporate. This collaborative process ensures your design is uniquely yours, blending creativity with the stories that matter to you. For added flexibility, we can discuss repurposing existing jewellery, such as gold or stones from heirlooms, to create something new while preserving its emotional significance.

Pear Yellow Gold Lab Grown Diamond Solitaire My Store

Consultation & Design

Your bespoke journey starts with a personalised consultation, designed to be as inspiring as it is practical. Visit our welcoming Poynton studio without an appointment for an informal chat, or book a dedicated session in-person or virtually to suit your schedule. During this stage, our skilled designers take the time to understand your vision, style preferences, and budget. Whether you have a clear idea—perhaps inspired by a sentimental piece or a specific design—or need guidance to shape your concept, we’re here to help.

We use state-of-the-art Computer-Aided Design (CAD) software to create a photorealistic 3D model of your piece, bringing your ideas to life with stunning clarity. You’ll see every detail, from the curve of a band to the sparkle of a gemstone, and we’ll refine the design together, incorporating your feedback until it’s perfect. In our studio, you can browse our curated collection of pre-loved and new jewellery for inspiration or share sketches, photos, or existing pieces you’d like to incorporate. This collaborative process ensures your design is uniquely yours, blending creativity with the stories that matter to you. For added flexibility, we can discuss repurposing existing jewellery, such as gold or stones from heirlooms, to create something new while preserving its emotional significance.

Crafting & Fitting

With your design and materials approved, our master jewellers bring your piece to life in our Poynton workshop. With over 40 years of experience, our team employs advanced techniques—such as laser welding, hand-finishing, and precise stone-setting—to ensure every detail meets the highest standards of craftsmanship. The process is entirely in-house, allowing us to maintain complete control over quality and sustainability. If your design incorporates recycled gold, we melt and recast it with care, transforming it into a stunning new form that honours its original significance.

To ensure a flawless fit, we invite you to visit for measurements, or we’ll provide a complimentary ring sizer for at-home convenience. For intricate or bespoke designs, we may craft a wax or resin model for you to try, allowing you to feel the piece and request any final adjustments before casting. This hands-on approach ensures the fit, comfort, and aesthetic are exactly as you envisioned. A final fitting confirms every element, from the security of the stones to the polish of the metal, exceeds your expectations. Our meticulous process guarantees a piece that’s as durable as it is beautiful, ready to be worn and cherished for generations.

Round 18K Yellow Gold Lab Grown Diamond Set Shoulders My Store

Delivery & Care

Your bespoke creation is now ready to become part of your story. We offer secure delivery to your door, beautifully packaged to mark the occasion, or you can collect your piece at our Poynton studio, where our team will celebrate its unveiling with you. Each piece comes with a personalised care guide, tailored to its materials and design, to help you keep it radiant. From storing your jewellery safely to cleaning it properly, we provide practical tips to ensure its longevity.

Our commitment to you extends beyond delivery. Visit our Poynton studio anytime for complimentary cleaning and light polishing to restore your piece’s sparkle. For deeper maintenance, our full refurbishment service can remove scratches or refresh worn elements, while our repair services—such as stone resetting or chain repairs—are available to keep your jewellery in pristine condition. With Lester and Brown, your bespoke piece is crafted to last, and we’re here to support its care for years to come, ensuring it remains a cherished part of your story.

Why Choose Our Bespoke Process?

  • Personalised Collaboration: Our designers work closely with you to create a piece that reflects your unique style and story, making the process as memorable as the result.
  • Sustainable Craftsmanship: By repurposing metals and offering lab-grown stones, we minimise environmental impact while delivering exceptional quality.
  • Uncompromising Quality: Over 40 years of expertise and in-house crafting ensure every piece is a masterpiece of durability and beauty.
  • Seamless Experience: From initial consultation to final delivery, we make the journey enjoyable, transparent, and tailored to your needs.
  • Ongoing Support: Our care and maintenance services ensure your jewellery remains as stunning as the day you received it.

Frequently Asked Questions (FAQs) - Our Bespoke Process

What should I prepare for my bespoke consultation?

Bring any ideas, sketches, photos, or jewellery you’d like to repurpose, such as gold or heirloom stones. If you’re unsure of your vision, our designers will inspire you with our curated collection or past bespoke creations.

How long does it take to create a bespoke piece from start to finish?

Depending on the design’s complexity and material choices, the process typically takes 4 to 12 weeks. We’ll provide a personalised timeline during your consultation and keep you updated at every stage.

Can I use gold or stones from my existing jewellery in a new design?

Absolutely! We can melt and recast 9, 14, 18, or 22-carat gold or platinum from your pieces and incorporate heirloom stones, blending sentiment with sustainability in your bespoke design.

What happens if I want to change the design after seeing the CAD model?

We’ll refine the CAD model based on your feedback until it’s perfect. For complex designs, you can try a wax or resin model to ensure the look and fit are exactly right before final crafting.

Are payment plans available for bespoke jewellery?

Yes, we offer flexible payment options to suit your budget. We’ll discuss costs and payment plans during your consultation, ensuring transparency and affordability for your custom piece.

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